Childrens Services Coordinator

SUMMARY: To support the children’s programs, including CFTO, FRIENDS WAY, and Cap City to process client referrals, ensure that client authorizations and care episodes are appropriately entered in LifeChart, support staff training activities, run LifeChart reports for monitoring documentation, assist in tracking data for grants and preparing reports, and to work with both the billing and clinical services department to resolve problems that prevent us from billing for a service or collecting reimbursement from an insurance company. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Receive and coordinate client referrals into the CFTO program, responding in a timely manner to requests for information and providing intake dates. Coordinate with client registration to ensure that insurance is checked for client eligibility and benefit information. Work with Program Managers to identify clinicians needing case assignments, providing them with the required documentation for decision making. Communicate effectively with persons making referrals, being helpful and responsive. Maintain authorization data on CFTO client who are receiving EOS, CAITS, CFIT, and FST services, tracking approved authorization dates and units through LifeChart. Input client opening and closing data in LifeChart, including authorizations, episodes, and care team information. Communicate with clinical staff and program managers to correct information that has resulted in billing errors. Communicate with designated insurers as needed to confirm authorizations for CFTO services. Work with clinical staff to fix episode, linking, and caseload issues. Make adjustments to charge codes as needed in LifeChart to resolve billing errors. Provide reports managers to assist in performance monitoring and improvement activities. Attend meetings with billing and/or clinical staff to discuss, assess, and plan protocol that will maximize revenue for the program. Assist managers in monitoring due dates for client documentation and productivity of staff. Assists in gathering and analyzing grant data for children’s programs and in preparing reports for funders. Assists in on-boarding new staff and setting them up with training requirements. Other duties and responsibilities as assigned or needed. MINIMUM QUALIFICATIONS: QUALIFICATION REQUIREMENTS: High school graduate or General Equivalency Diploma required. NECESSARY SPECIAL REQUIREMENTS: Knowledge in Excel and ability to work in an electronic record. Excellent customer service. SUPERVISORY RESPONSIBILITIES: NONE

Pay Range:

$18.66-$30.77

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

GHI-Pawtucket-101 Bacon Street - 101 Bacon St. Pawtucket, Rhode Island 02860

Work Type:

M-F 8:00 - 4:30

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No