Manager, Patient Access

SUMMARY

Reports to the Admin Director, Patient Access Services/Health Information Systems. Directs and evaluates the patient access services for the Academic Medical Center. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES

Participates with the Director in the development and implementation of short and long-term goals for patient access services, in consideration of Brown University Health’s mission, its values, and key business objectives. Provides sponsorship to the function by identifying resources required to achieve the operating results and advocates for them during resource allocation. Provides input into the development of the capital and operating budgets for the Academic Medical Center’s patient access programs, monitors same, investigates, and resolves variances. Directs the effective utilization of resources to meet established goals and objectives of Brown University Health and the individual Academic Medical Center. Implements agreed-upon operating priorities to ensure activities support the system’s strategies while maintaining fiscal responsibility. Promotes effective planning and coordination of services with physicians, other departments, and outside agencies. Ensures all activities support established quality standards and are in compliance with various regulatory agencies, meeting or exceeding quality standards through management of continuous quality improvement processes. Ensures effective customer relations between inpatient services, ambulatory care, physicians, and the community.

Interprets and implements department philosophy, policy, and practice for AMC and affiliate-specific patient access/HIS services policies, procedures, and standards. Implements and evaluates programs and services to consistently meet or exceed customers’ needs through effective continuous quality improvement practices. Maintains compliance with regulatory and accreditation standards. Provides for related record-keeping systems. Provides for systems to assess patient, family, and community needs for services and programs.

Serves as a role model to staff by demonstrating Brown University Health’s values and principles, creating and maintaining effective positive customer service relationships by identifying customers and their needs, ensuring the needs are met or exceeded, and responding appropriately to difficult interactions and educating the staff on the importance of quality customer service. Effectively and continually communicates with the staff, management, and customers to facilitate the flow of information necessary to the success of employee relations to promote employee-manager effectiveness and satisfaction in the workplace. Ensures compliance with collective bargaining agreements and human resources policies. Creates employee ownership for their careers and success and provides staff with positive and actionable feedback to maximize the utilization and potential of the organization’s human resources.

Maintains level of knowledge of, and expertise in leading edge developments in the field of patient access services, programs, and innovative technology, including automated systems, by participation in ongoing independent study, education-related professional activities, and affiliations. Participates in or leads various committees, task forces, and quality improvement teams as needed.

MINIMUM QUALIFICATIONS

QUALIFICATIONS-EDUCATION

Bachelor’s Degree in healthcare administration, business administration, finance, or the equivalent.

QUALIFICATIONS-EXPERIENCE

Three or more years of progressively more responsible related experience, preferably gained in a similarly diverse and operationally complex healthcare environment. Experience should demonstrate a high level of written and oral communication skills, effective leadership/management, and commitment to continuous quality improvement.

PAY RANGE

$71,136.00 - $117,353.60

LOCATION

Hawthorn Medical Associates-NDartmouth
535 Faunce Corner Rd
North Dartmouth, Massachusetts 02747

WORK TYPE

M-F 8:00 a.m. - 4:30 p.m.

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.