Medical Secretary

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Job ID: JR-104440
Entity: Brown Health Medical Group
Location Name: Brown Health Medical Group
City, State: Providence, RI
Work Type: FULL TIME
Hours Per Week: 40
Shift: Day
Posted Date: 1/21/2026

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.

RESPONSIBILITIES

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment, and coordinating specialist appointments for patients
Collects patient balances, copays, and credit cards at time of service
Reviews lists of patients who need appointments and calls to schedule when due
Verifies demographics and insurance carrier information for every patient
Assists patients with Kiosk sign in
Complies with OSHA and DOH standards
Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical, and financial information
Provides superior customer service and outstanding patient care
Attends meetings/workshops as they relate to current position and office workflows
Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

High school diploma required
Basic computer skills and knowledge of medical terminology required
Must be very organized
Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families

EXPERIENCE

Six months' experience in a medical office.

PAY RANGE

$18.13-$29.90

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.