Patient Finance Rev Trainer

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Job ID: JR-102488
Entity: Morton Hospital
Location Name: Morton Hospital
City, State: Taunton, MA
Work Type: FULL TIME
Hours Per Week: 40
Shift: Day
Posted Date: 1/26/2026

SUMMARY

Reports to the Manager of Patient Access. Reviews revenue enhancement activities in scheduling, pre-registration, registration, and financial counseling to ensure performance accuracy and consistency of the Patient Financial Advocates and Patient Accounts Representatives. Coordinates and leads revenue cycle-related training activities. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES

Reviews Quality Assurance (QA) reports and patient accounts to determine and measure individual and group input accuracy as well as identify needs for additional training or revision of current processes.
Works with managers and supervisors of front-end functions to identify areas requiring improvement and development of additional QA activities.
Identifies quality indicators, compiles and develops reports. Works with Information Systems (IS) and/or Patient Financial Services (PFS) to define technology/software/report requirements and implement necessary modifications.
Communicates and trains staff on site on new policies, procedures, and workflows.
Coordinates and leads revenue cycle-related training activities.
Provides communication links across scheduling, pre-registration, registration, and financial counseling departments to coordinate effective information flows.
Reviews all patient coverage denials related to department.
Supports and completes onsite registration in times of patient overflow or staff shortage.
Performs other duties as required.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

A level of knowledge generally obtained through four years of college or equivalent hospital experience. Knowledge of online computer systems and spreadsheet software required. Knowledge of third-party billing, insurance information, and standard office applications is required. Must have strong verbal and written communication skills to provide excellent customer service. Must be able to explain third-party payment limitations and hospital payment policies to patients and staff. Must be detail- and quality-oriented.

EXPERIENCE

Five years of experience as a Patient Accounts Representative, in a hospital business office setting, or in a patient registration department.

INDEPENDENT ACTION

Performs independently within administrative policies and practices and the scope of the affiliate organization.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Typical office environment.

SUPERVISORY RESPONSIBILITY

None.

PAY RANGE

$48,068.80 - $79,372.80

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.