Supv Patient Access

SUMMARY

Supervise, coordinate, and lead the work of the Registration Department staff through scheduling, monitoring and assisting to ensure accurate and timely patient registration. Prepares monthly statistical reporting related to Registration, including staff productivity reports, and coordinates various projects as needed. Act as a liaison to Nurse Management with the bed management function.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES

• Demonstrates understanding of Hospital’s Mission, Vision and Values.
• Demonstrates understanding of job description, performance expectations, and competency assessment plan.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards.
• Complies with department and hospital policies and procedures.
• Reviews policies and procedures.
• Reviews Employee Handbook.
• Completes mandatory education.
  • Hospital-wide
  • Department-specific
  • Job-specific
• Participates in departmental and/or interdepartmental quality improvement activities.
• Schedules assigned staff to provide adequate coverage of department.
• Reassigns personnel daily as needed.
• Ensures coverage for special needs, absences, and other unexpected occurrences.
• Coordinates the work week schedule to include weekends and holidays.
• Organizes, coordinates, and leads the day-to-day functions of the patient registration department.
• Instructs staff in proper work methods and department policies and procedures.
• Monitors and reports time worked by Registration Staff to assure accurate payroll preparation.
• Ensures Registration Staff provide a courteous, informed, and supportive introduction to Newport Hospital.
• Monitors performance of Registration Staff.
• Identifies needs and assists staff in fulfilling responsibilities.
• Reinforces desired performance.
• Provides concurrent and periodic performance evaluations/competency assessment.
• Collaborates with Manager regarding disciplinary actions necessary to correct undesired performance.
• Participates in interviewing and selection of new staff.
• Develops, coordinates, and provides department orientation to new staff.
• Collaborates with Director and staff in the development and communication of performance standards and goals.
• Organizes and coordinates activities of Registration Staff to ensure:
  • Data is accurately collected.
  • Data is processed and disseminated to appropriate areas in a timely manner.
  • Staff use appropriate hospital service and site codes for the routing of results to physician groups.
  • Management of the enrollment of patients into the state electronic health exchange network.
  • Management of the insurance verification application.
  • Management of the Quality Assurance application.
  • Patient documentation packets are distributed to the clinical units during registration.
• Collaborates with Nurse Managers to provide optimum utilization of available hospital beds.
• Assists director with updates to department policies and procedures.
• Implements departmental policy and procedural changes to improve the quality of work and increase productivity.
• Continuously educates himself/herself of changes affecting the department.
• Ensures all staff are educated about the change.
• Schedules and conducts department staff meetings.
• Performs other related duties as directed.

MINIMUM QUALIFICATIONS

Qualifications: Duties require 3 – 4 years patient registration experience to become thoroughly familiar with hospital and department policies and procedures and to gain supervisory skills, as well as a well-rounded knowledge of office clerical procedures and fundamental bookkeeping procedures usually attained by successful completion of a high school business education program. Demonstrated leadership abilities.

Physical Requirements: Must be able to sit and walk for 3-7 hours a day and stand for 1-3 hours a day. Must be able to lift 10-35 lbs with good body mechanics as well as twist infrequently. Must be able to perform work with moderate deviation of wrist position and hand/wrist repetitions. Must have gross manual dexterity with infrequent fine motor dexterity. Must be able to use right/left/either/both hand(s) at all times on the job. Far vision must be accurate and moderate depth perception is required. Must be able to hear a whisper at 8 ft.

Pay Range

$53,060.80 - $87,547.20

Location

BHCS 15 LaSalle Square - 15 LaSalle Square Providence, Rhode Island 02903

Work Type

M-F 8:00am - 4:30pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.