Lead Medical Assistant

Develops and communicates effective provider and staff
schedules.  Ensures patient schedules are
appropriately supported by medical assistant staff. Maintains patient access to
care appointment availability and efficient daily operations.  Develops and maintains provider schedule
templates.

Assists the Ambulatory Clinical Manager and/or the Practice
Manager in daily coordination of Medical Assistants to ensure efficient patient
flow and the appropriate and timely follow-up of assigned tasks (in-basket
items). Functions as resource to staff to clarify schedules and practice
administrative processes. Participates in interview and selection of Medical
Assistants.  Provides orientation for new
Medical Assistants.

May monitor inventory levels to ensure supplies; equipment
and instruments are on hand to meet anticipated needs.  Reorders supplies as necessary and within
level of authority.  Refers orders beyond
level of authority to manager.  Ensures
timely receipt of materials ordered follows up as necessary to determine
reason for delays.  Ensures materials are
stored appropriately upon receipt.

May ensure functional reliability of equipment; identifies
malfunctions and makes minor repairs and adjustments.  Refers more complex problems to appropriate
vendors for resolution.  Coordinates
maintenance and janitorial needs within department and in area of
responsibility.  Requests service from
maintenance and janitorial vendors and maintain records of services
provided.  Evaluates quality of service
provided.  Communicates and resolves
issues with appropriate vendors.

Ensures all activities meet or exceed customer
expectations.  Develops maintains and
enhances relationships with others within and outside the practice including
practice staff patients and families vendors and others within the Brown University Health
systems.

Actively participates in committees and/or work teams.  May lead practice teams related to quality
improvement.

Maintains and enhances own professional expertise through
participation in seminars and meetings and through active pursuit of courses in
leadership.

May perform duties of medical assistant and provide coverage
for practice in times of medical assistant absence.  Adheres to Medical Assistant criteria as
reflected in Medical Assistant � Ambulatory job description.

High School graduate or equivalent.  Completion of accredited certified medical
assistant training program required.

Demonstrates knowledge and skills necessary to provide care
to patients throughout the life span with consideration of aging processes
human development stages and sensitivity to cultural diversity in each step of
the care process.

EXPERIENCE:

Minimum of five years� experience as a medical assistant in
a physician office. Familiarity with medical office procedures and terminology
highly preferred. Must demonstrate excellent written and oral communication
skills and effective prioritization and organizational skills.  Experience should demonstrate effective
organizational leadership and communications skills to effectively develop
effective staff and provider schedules ensure effective patient flow and
function as resource to medical assistant staff.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Healthcare environment such as acute care hospitals
physician offices and ancillary healthcare enterprises. Works with medical
equipment and has direct patient contact. Any potential hazards are minimized
by adherence to established safety procedures and precautions including use
safety equipment and protective clothing.

Walks and stands intermittently throughout the day.  May be exposed to electrical and energy
hazards.  May lift and position patients
and lift supplies up to 50 pounds

INDEPENDENT ACTION:

Performs independently within the department�s polices and
practice.  Refers specific complex
problems to the Ambulatory Clinical Manager and/or Practice Manager when
clarification of the departmental polices and procedures.

SUPERVISORY RESPONSIBILITY:

Functions as a lead or resource person for Medical
Assistants � Ambulatory.