Responsibilities:
Interviews selects orients trains and assigns work to clerical staff. Evaluates performance and recommend corrective action as appropriate. Regularly assesses quality assurance reviews of work in progress. Provides guidance to staff regarding work processes acting as resource to staff to resolve work-related issues. Ensures staff is apprised of changes in confidentially laws and related regulations affecting medical information and that standards for same are maintained. Regularly assesses staff adherence to confidentiality standards and related policies and procedures takes action as appropriate to ensure adherence to same.
Depending on assigned functions of clerical staff may perform any combination of the following activities: Participates in the development policies and procedures related to clerical activities. Participates in development of QITs to enhance productivity and quality of work. Orients staff to changes processes or procedures including changes in update order of medical record and approved forms for inclusion in medical records. Maintains medical record filing system. Provides for periodic record purging to outside storage facility as approved by manager.
Prepares and maintains various productivity and volume statistical reports. Monitors backlog develops and implements plans to correct; review chart aging reports monthly to monitor trends. Regularly prepares summary reports for manager�s review.
Coordinates clerical actives for correspondence areas. Ensures adherence to established policies and government regulations related to disclosure of patient information in responding to requests received from others from within outside the Hospital. Receives and resolves requests from patient for unusual or questionable requests for medical information. Intervenes to resolve patient complaints as they related to release of medical information.
Coordinates the provision of the transcription services through outside services. Ensures adherence to contract provisions including quality standards and turnaround time. Communicates with service to investigate and resolve concerns and problems. Recommends changes to manager as necessary to ensure standards are maintained.
Supervises staff in the assembly of medical records ensuring adherence to record order standards and timeliness of preparation. Ensures reports are filed accurately. Conducts periodic chart reviews to assess accuracy. Anticipates backlogs and develops plans to address same.
Coordinates process for requesting medical records including staff adherence to policies related to medical records access; ensures approved requests for records are met within the established turnaround times to meet or exceed customer expeditions.
Maintains and enhances expertise and skills through participation in appropriate education and training opportunities.
Participates in or leads various committees tasks forces and quality improvement teams as assigned.
