Assistant Clinical Manager Behaviral Health

SUMMARY

Reports to the Psychiatric Director on a consulting Behavioral Health Team at one of the child welfare, child forensic, juvenile legal system, or residential programs.

Coordinates, oversees, and develops outpatient and residential programs to ensure quality and timely provision of care to patients. Provides direct patient care, serves as a resource person, and assists the Psychiatric Director in administrative tasks. Assists with recruitment, hiring, orientation, and assessment of professional and support staff.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES

Applies advanced knowledge and skills to ensure residential and carceral care services are of the highest level, and consistent with current evidence and best clinical practice standards.

Clinical and Leadership Responsibilities

• Demonstrates clinical and administrative effectiveness providing leadership to the combined behavioral and nursing staff/patient Program milieu.
• Utilizes clinical and administrative expertise to make informed judgments regarding patient care assignments to clinical staff.
• Participates in staffing for current and ongoing individual and group therapy sessions.
• Supports clinical staff to develop and maintain patient advocacy roles.
• Models and supports clinical staff to resolve conflicts and concerns with patients and with agency staff through direct communication and proactive problem solving.
• Strictly adheres to facility/program policies and procedures, Joint Commission Hospital and Behavioral Health Program and other appropriate accreditation standards.
• Communicates and documents significant clinical administrative findings to Psychiatric Director in a timely fashion.
• Prioritizes the maintenance of a safe and dignified patient care setting.
• Demonstrates clinical leadership expertise in the supervision, teaching, and evaluation of clinical staff.
• Ensures all staff participate in, understand, and carry out treatment plans for patients, including specific behavioral or sensory interventions as ordered by the clinical team.
• Participates in treatment planning, threshold meetings, debriefs, training and consultations, and specific case conferences as available.
• Assists in coordinating the orientation of new staff members, and evaluation of clinical competence.
• Serves in the direct care role as needed or assigned.
• Participates in emergency response to code events as appropriate based on agency/facility expectations for the consulting team.
• Leads and participates in staff meetings.
• Assists in planning, implementing, and evaluating team goals.
• Completes performance appraisals, corrective and/or supportive actions of assigned staff.

Communication

• Demonstrates the highest level of communication and professionalism with patients, caregivers, rehabilitation staff, physicians, and other health care professionals, both within the academic medical center and in the community.
• Maintains effective communication with all team members to implement excellent patient care. Responds promptly, positively, and respectfully to co-workers, agency staff, patients, and families.
• Displays open and welcoming attitude toward co-workers, patients, and families.
• Models effective delivery of feedback and coaching to co-workers in a manner that ensures accountability, maintenance of self-esteem, effective positive outcomes, and support of individual team organizational needs.
• Manages directly and constructively staff conflict.
• Follows appropriate channels to solve complex communication issues.
• Recognizes long range impact of all professional communications on hospital systems and operations.

Professional Standard

• Demonstrates ability to prioritize and make sound decisions in daily operational issues and challenges.
• Seeks support and follows appropriate channels to address complex communication needs.
• Identifies situations in which ethical questions are present and follows up with appropriate leadership.
• Provides and accepts feedback in a respectful and mature manner.
• Models behavior and assists staff in understanding appropriate personal/professional boundaries.
• Adapts to change and demonstrates leadership to encourage same with staff.

Quality Improvement

Participate in the quality improvement processes to ensure staff and patient safety, quality of care, and satisfaction.

• Demonstrates full knowledge of current department policies and procedures; and assists in the monitoring of staff adherence to same.
• Coordinates in-service and education programs, including maintenance of education records and mandatory learning.
• Collects data for submission to NDNQI and other quality reporting databases.
• Facilitates and directs learning opportunities based on identified staff/department needs.
• Participates in department quality assurance processes and audits staff documentation for quality, timeliness, and adherence to department policy.
• Recommends quality assurance indicators as appropriate.

Additional Responsibilities

• Effectively manages time, recognizing and prioritizing urgent issues while assuring assigned work is completed – delegates tasks appropriately.
• Follows through on commitments and assigned projects in a timely fashion.
• Consistently documents required material, keeps records of such, and disseminates to appropriate parties.
• Consistently follows established job scheduled and required procedure for assuring adequate coverage during absences.
• Maintains required Hospital and other appropriate agency certifications.
• Maintains required Program and licensure certifications.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

Master's degree in any human services field required, such as social work, mental health counseling, marriage and family therapy, psychology from an accredited graduate school. Current independent license from State of Rhode Island required (LICSW, LMHC, LMFT). Demonstrated knowledge and skills necessary to provide care to patients throughout the lifespan with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE

Over three years of relevant experience with demonstrated competence in an interdisciplinary treatment setting including supervisory and administrative ability.

INDEPENDENT ACTION

Performs independently within Program policies and practices. Refers specific complex problems to supervisor where clarification of Program policies and procedures may be required.

SUPERVISORY RESPONSIBILITY

Supervisory responsibility for up to 50 FTEs.

Pay Range

$90,729.60 - $149,697.60

Location

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type

M-F 8:00am-5:00pm with weekends as needed

Work Shift

Day

Daily Hours

8 hours

Driving Required

No

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.