Clerical Group Leader
- Job ID: 75360
- Entity: Rhode Island Hospital
- Location Name: Rhode Island Hospital
- City, State: Providence, RI
- Work Type: FULL TIME
- Hours Per Week: 40.00
- Shift: Day
- Posted Date: 7/1/2025
Summary: Under general supervision but according to established policies and procedures functions as a lead or resource person for clerical employees. Utilizes experience-based knowledge of specific unit/department operations in order to assign work established work schedules and review the work of others. Regularly performs a variety of clerical duties in addition to lead responsibilities such as gathering data preparing reports taking messages typing and so forth.
Responsibilities: PRINCIPAL DUTIES AND RESPONSIBILITIES: Functions as a lead or resource person for unit departmental clerical personnel; assigns and reviews work assists in the orientation and training of new employees and is responsible for coordinating the flow of work through an assigned area of responsibility. May provide input into the development of work procedures within an assigned unit/department and maintains daily time schedules. Monitors and evaluates the work processed by other clerical employees and ensures that established standards of accuracy are maintained. May be responsible for ordering and inventorying expendable office supplies for the unit/department. Assists subordinate clerical employees with complex and/or sensitive work related matters. Explains and instructs new procedures reports formats codes etc. In addition to the above lead duties regularly performs a variety of clerical duties within assigned unit/department such as researching files records etc. In order to locate necessary information answering phones compiling reports studies charts etc maintaining office equipment in good working condition and completing forms and records as well as typing. May operate a variety of standard and/or automated office equipment such as a calculator photocopier adding machine
typewriter and an on-line computer terminal. The level of typing skills required is not that of a correspondence typist.
Other information: BASIC KNOWLEDGE: A level of knowledge generally obtained through high school or its equivalent. The ability to operate standard and automated office equipment including an on-line computer terminal. The administrative ability to function as a lead or resource person for clerical employees and coordinate there activities. EXPERIENCE: Six to twelve months experience with progressively more responsible experience in order to become familiar with all unit/department functions. Preferred experience of two years in leading and instructing other employees � Ability to efficiently schedule appointments for more than 10 dental providers daily using Dentrix � Ability to identify the correct dental insurance and verify the specific benefits online � Ability to follow insurance plan frequency rules and monitor benefit limits accurately � Knowledge of dental terminology � Ability to interpret dental clinical notes to triage and book appointments for the correct length of time for each provider � Ability to triage calls from patients and other outside sources (group homes inpatient floors emergency department and other clinics) to make appointments � Ability to work with developmentally delayed special needs and handicapped patients � Bilingual a plus � Knowledge of oral surgery to book referrals to an oral surgery office including knowledge of teeth numbers insurance coverage and prior authorizations for anesthesia WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Working conditions are generally good little discomfort due to noise heat and dust. SUPERVISORY RESPONSIBILITY: Functions as a lead or resource person for clerical employees.
Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.
Location: Rhode Island Hospital USA:RI:Providence
Work Type: Full Time
Shift: Shift 1
Union: Non-Union
