Manager Business Operations

This role requires a hands-on leader with excellent operational knowledge communication skills and the ability to manage complex interdepartmental workflows in a fast-paced environment. The Manager plays a key role in supporting clinical operations overseeing the scheduling functions and ensuring compliance with administrative and regulatory standards.

Operational Leadership

Oversee the daily management of administrative teams

Coordinate daily and long-range scheduling functions including OR Endoscopy and decentralized function of certain specialties (OMF ENT Ortho Cardiology)

Ensure accurate and efficient chart preparation (paper and electronic) for surgical and procedural areas

Manage surgical booking workflows ensuring procedural accuracy preference card availability and patient-specific considerations

Surgical Scheduling & Coordination

Lead the day-to-day scheduling process and ensure booking integrity by:

Optimize surgical schedules by minimizing OR downtime managing add-ons and cancellations and addressing short-notice adjustments

Communicate final OR schedule to practices

Troubleshoot the complex bookings to resolve resource conflicts such as equipment staff room in collaboration with Anesthesia and Nursing leadership

Work closely with PAT (Pre-Admission Testing) leadership to improve patient access streamline workflows and support process improvement initiatives that enhance the overall patient experience and operational efficiency

Collaborates daily with the ambulatory scheduling coordinators to address their needs and requests to optimize the OR schedule and provide timely feedback

Monitor surgical scheduling work queues (WQs) to ensure timely booking and case placement; collaborate with Ambulatory Surgical Coordinators and key stakeholders to expedite case scheduling and maintain surgical block efficiency.

OR Block Administrative Management

Support daily and monthly block schedule management

Process block releases and reassignments

Maintain a running log of relinquished time and optimize open slots

Implement and track master block changes for future months

Monitor filling status of OR blocks daily and availability

Charge Posting

Conduct scheduling clinical operational and financial audits to ensure data integrity compliance and charge accuracy

Ensure accurate data entry into the OR scheduling system monitor and track errors. Generate actionable reports to services and other staff

Collaborate with Procurement to resolve missing charge codes and product pricing issues to ensure timely and accurate charge posting

Staff Management & Development

Directly supervise and support clerical and scheduling staff

Create and maintain staff schedules provide daily oversight and adjust assignments as needed

Participate in hiring onboarding training and performance evaluation processes

Promote a culture of accountability service excellence professionalism and cross-team collaboration

Mentor and empower staff through development opportunities and consistent feedback

Address performance issues proactively and participate in progressive disciplinary actions in coordination with Human Resources and department leadership

Ensure all staff understand and adhere to departmental policies operational procedures and customer service standards

Develop reference training and competency assessment tools

Cross-Departmental Collaboration

Collaborate with OR nursing PAT Anesthesia Radiology Sterile Processing Department (SPD) Cardiology Pharmacy and other key stakeholders to ensure full procedural readiness

Partner with department leadership to coordinate the daily OR schedule closure and adjust as needed for urgent cases before the schedule closes

Operational Data Support (RIH/TMH/NPH)

Create/Disseminate operational score cards and reports that aid performance improvement and decision-making

Ensure the accuracy and completeness of financial and operational data prior to month-end close

Address data discrepancies and work with relevant teams to correct errors in a timely manner.

Performs other duties as assigned.

Bachelor�s degree preferred.

Extensive directly related experience may be considered in lieu of a formal degree.

EXPERIENCE:

Minimum 5�7 years of experience in hospital or perioperative operations supervisory experience preferred.

Demonstrated expertise in surgical scheduling OR workflow coordination charge capture and perioperative administration.

Experience with Epic or comparable EHR systems required (Epic OpTime preferred).

Proven ability to manage teams coordinate across departments and lead in a high-paced clinical setting.

Skills:

Strong leadership team management and interpersonal communication skills.

Excellent customer service orientation with the ability to resolve conflicts and collaborate across clinical and administrative teams.

Strong problem-solving negotiation and decision-making skills.

Ability to work under pressure and adapt to rapidly changing priorities.

SUPERVISORY RESPONSIBILITY:

Supervisory responsibility for up to 10 FTEs.