MH Unit Secretary

SUMMARY

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES

• Transcribes and transmits physician's orders to appropriate areas under the supervision of the R.N.
• Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients, and visitors.
• Answers telephones, takes messages, and communicates messages to the appropriate person in a timely manner.
• Receives, places, and transfers calls using appropriate telephone etiquette.
• Handles telephone information requests with courtesy, accuracy, and timeliness.
• Works in collaboration with the interdisciplinary team to achieve patient and unit goals.
• Inventories and orders unit stock, ensures proper supplies are on hand.
• Demonstrates the ability to adapt to change in the workload.
• Initiates patients charts on admission and maintains in appropriate organizational and sequential order.
• Demonstrates a complete knowledge and use of all forms.
• Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential.
• Communicates with the R.N. any treatments results, observations, patient complaints, and other pertinent information regarding the conditions of the patients.

Management of Time and Resources

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance and punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality

• Is part of a team effort to ensure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

REQUIRED QUALIFICATIONS

• Preferred previous clerical administrative experience.
• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e., inservices, formal educational programs, other work groups, and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision-making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.
• Is cooperative in interactions, treating customers with courtesy, respect, and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction.

EDUCATION

• High school diploma/GED equivalent

Pay Range

$17.72-$25.81

Location

Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

Work Type

3p-11:30p; Every other Weekend/Holiday

Work Shift

Evening

Driving Required

No

Union

1199 Seiu United Healthcare Workers East

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.