Operations and Quality Manager Medical Imaging

SUMMARY: Under the general supervision of the Director, Diagnostic Imaging and in cooperation with the Chief Medical Director, the Manager is responsible for managing the clinical, operational and quality management activities of the department. Exercises critical thinking skills toward decision making which effectively addresses personnel management, use of resources, quality of services and fiscal management of medical imaging. Plans, directs and coordinates the work of assigned staff who participate in providing medical testing procedures and quality initiatives. Maintains and monitors quality improvement plan and develops monitoring systems to assist leadership in identifying improvement opportunities and establishing priorities for the department. Is responsible to provide a high quality education program for incumbent staff. Supports designated student training program(s) for the department by assuring the training program meet compliance standards, policies and procedures outlined by various approving agencies. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES: Coordinates and maintains a quality indicator program and arranges for changes in the department indicators along with the Medical Directors and the Managers of Medical Imaging. Coordinates reporting of quality indicators and communicates results. Interprets and implements quality assurance standards in the department to ensure quality care to patients. Reviews quality assurance standards, studies existing department policies and procedures, and evaluates effectiveness of quality assurance program. Selects specific topics for review, such as problem procedures, high volume cases, high risk cases, etc. Leads various projects for process improvement. Compiles statistical data and writes reports summarizing quality assurance findings. Provides input in the planning and development of goals for the department. Actively participates in developing and supporting policies and procedures for the department. Advises and assists as needed on overall department policy development. Interviews and makes decisions regarding new hires in a manner that supports guidelines established by Brown University Health Human Resources and the Diagnostic Imaging Director. Works with newly hired personnel to train, orient and assign work to fit the new employee’s needs. Evaluates new personnel during the probationary period and determines the individual’s skill levels and potential for permanent employment. Researches information required to prepare departmental budgets. Determines and recommends expenditure priorities, relative to anticipated demand for services, to Department Director. Evaluates the day-to-day operational dynamics of the department with respect to efficiency of staff and quality of services. Uses resources and makes operational changes as necessary to optimize resources measured against demands for timely, high quality services. Recognizes operational and staffing issues early in their development and takes timely, appropriate corrective action. Establishes appropriate priorities to resolve problems in the section. Updates and advises the Department Director on how problem situations may be addressed. Evaluates the performance of assigned staff. Sets performance standards for the department in conjunction with evolving department philosophies and expectations. Initiates effective employee counseling while supporting basic HR policies and procedures. Develops work schedules for assigned staff in a timely manner that supports evolving department and Brown University Health philosophies. Ensures the proper calibration, maintenance and repair of all equipment in the department. Works with vendors and the appropriate hospital department and personnel to secure records and documentation regarding equipment maintenance and calibration. Maintains regular contact with hospital departments and personnel in order to gather and exchange information regarding the efficiency and quality of operations. Evaluates the need to adjust services and operations to meet new expectations and resolve operating difficulties. Provides on-going education for technical staff through in-service training, seminars, etc. Conducts monthly department staff meetings. Works with Clinical Instructors and Program Directors as needed to provide a suitable clinical experience for student learning. Keeps current with new procedures, imaging protocols, equipment, methods and practices. Evaluates and explores the application of new procedures for clinical use with the Medical Director while maintaining a cost effective environment. Actively and effectively participates in Department meetings. Acts as an advisor and makes recommendations regarding quality of service, management of personnel, use of resources and other related, current topics. Provides technical guidance and assistance to staff as needed. Implements procedures that effectively support As Low As Reasonably Allowable (ALARA) radiation protection standards. Oversees the proper inventory supply and supply acquisition procedures of the department. Assures proper compliance with outside regulatory agencies and maintains necessary records for review by surveyors. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Completion of formal, accredited training program in an approved School of Radiology Technology is required, plus registration through the American Registry for Radiology Technologists. A current and valid license from the Department of Health to practice in the State of Rhode Island is required. Demonstrated knowledge and skills necessary to provide quality patient care with consideration of aging processes, human development stages and cultural patterns in each step of the care process. Demonstrated analytical and critical thinking skills to plan and direct operations and to effectively provide input on future goals and objectives in the department. The ability to support and interpret policies appropriately. Interpersonal and communication skills necessary to interface effectively with patients, physicians, patient’s family and other hospital employees. EXPERIENCE: Three or more years of supervisory experience and the ability to demonstrate enough skills and knowledge to support the scope of responsibilities outlined above. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Movement of imaging equipment as prescribed by vendors and lifting/positioning patients while exercising reasonable rules of body mechanics. INDEPENDENT ACTION: Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required. SUPERVISORY RESPONSIBILITY: Supervisory responsibility for up to 70 FTE’s

Pay Range:

$102,963.22-$169,867.15

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840

Work Type:

M-F 8-4:30

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No