Patient Information Representative

SUMMARY

Under the general supervision and according to established procedures, welcomes visitors, provides accurate directions, responds to telephone inquiries, and accesses computer for patient information. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

Greets patients, guests, visitors, and provides accurate directions to all areas of the hospital complex. Responds to telephone requests for patient information. Preserves confidentiality of patient information.

Performs a variety of routine clerical duties maintaining department records indicating patients’ and visitors’ status, location, and phone extension. Maintains a limited number of operational statistics. Operates computer terminal in order to access computer records. Issues courtesy coupons to clergy.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE:

• High School Graduate
• Excellent interpersonal skills
• Computer competency
• Some medical terminology helpful
• Excellent telephone and customer service skills

EXPERIENCE:

• Two years job-related experience

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Exposed to normal patient care environment with frequent standing, walking, and sitting.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

Sunday through Saturdays every other weekend and holiday as needed. 12 hour shift 3 days per week 7 AM until 7:30 PM

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.