Patient Scheduler

SUMMARY

Receives Diagnostic Imaging & Special Procedure bookings from physicians and physicians’ representatives and compiles Diagnostic Imaging Schedules. Performs a wide array of secretarial and reception duties for all of Diagnostic Imaging, including electronic scheduling and electronic processing of patients. Provides physicians and appropriate staff with results of diagnostic procedures, by phone or electronically. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Demonstrates understanding of Hospital’s Mission, Vision and Values.
• Demonstrates understanding of job description, performance expectations, and competency assessment plan.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards.
• Complies with department and hospital policies and procedures.
• Reviews policies and procedures.
• Reviews Employee Handbook.
• Completes mandatory education.
  • Hospital-wide
  • Department-specific
  • Job-specific
• Participates in departmental and interdepartmental Quality Improvement activities.
• Prepares Diagnostic Imaging, Inpatient and Special Procedure bookings from the physician and his/her representative by telephone.
• Schedules procedures using methods that maximize all Diagnostic Imaging modalities.
• Enters pertinent data into the RIS. Retains original documentation (e.g. faxes, requisitions).
• Consults with Lead Techs and Radiologists regarding changes in the Diagnostic Imaging schedules.
• Recognizes scheduling priorities and adjusts schedules accordingly.
• Receives Diagnostic Imaging procedural cancellations from physicians or patients and adjusts Diagnostic Imaging schedule accordingly.
• Demonstrates a complete knowledge of procedural preps and communicates instructions to patients, as necessary.
• Ensures accurate and complete clinical information is obtained for all exams requested and that the referring physician is identified.
• Demonstrates excellent customer service & phone skills to accurately schedule patients in a timely and efficient manner.
• Demonstrates ability to answer multi-line telephones, take messages & communicate information effectively.
• Demonstrates ability to communicate diagnostic reports to physicians by phone, digital dictation system, or electronically.
• Receives patients and visitors to the department, answers inquiries and refers them to the appropriate staff.
• Prepares and releases films/CDs to patients and physicians.
• Uploads and/or downloads requested images to the cloud as necessary.
• Obtains/logs consents for Release of Health Care information for CDs and reports.
• Receives and delivers departmental mail.
• Demonstrates ability to QA all outpatient appointments.
• Monitors reception/waiting area and keeps patients apprised of exam delays.
• Ensures patient is properly identified in system per department policy.
• Makes bracelets, places bracelet on patients per department policies, in accordance with the patient identification policy.
• Processes Nuclear Cardiology reports for all affiliates by printing, scanning, and finalizing the reports once the Cardiologist has finished dictating.
• Completes registration and enters all data obtained into hospital computer system.
• Interviews patient or patient’s representative in order to obtain complete and accurate third-party health insurance and related personal/financial information.
• Verifies demographic and insurance information by asking open-ended questions.
• Completes documentation required on financial clearance reports as indicated by Patient Advocate or Pre-Registration office.
• Notifies Pre-Registration office if coverage changes, to ensure test will still be covered/eligible.
• Utilizes online tools and/or telephone to verify coverage, determine level of benefits, and confirm that the primary care physician (PCP) matches the PCP that is recorded in hospital system.
• Contacts insurance carrier or company for missing information when necessary.
• Identifies primary and secondary insurer. Properly records insurance information in system.
• Completes lien forms upon determination that a liability exists.
• Enters financial notes into system.
• Uses reference tools to determine the expected payment due at time of service.
• Contacts Patient Financial Advocate to estimate expected payment on complex cases.
• Refers patients to Patient Financial Advocates if patients cannot meet the expected payment according to defined criteria.
• Collects co-payments as required per financial clearance or as required by third party payor or department policy. This includes cash, check, credit card payments for ambulatory and Emergency services or as indicated by Patient Advocates.
• Documents collections in system, logs payments, provides receipts per department policy.
• Completes financial clearance screens in system.
• Explains consent, financial and insurance forms to patients or designee and provides general hospital information regarding policy and procedure.
• Obtains patient signatures on all required forms to meet established hospital requirements, i.e. Privacy notice, Patient Agreement, Important Message from Medicare/Tricare, the Medicare Observation Notice/Moon.
• Explains and has patient sign Advance Beneficiary Notice (ABN) as required.
• Distributes financial aid applications when patient lacks evidence of adequate health insurance coverage, according to established criteria.
• Refers patients to Patient Financial Advocate to assist patient with applications for medical coverage (Medicaid, RIte Care, etc.) or Community Free Service, and to establish payment plans.
• Refers insured patients who cannot meet their financial obligations including expected non-covered charges and ABN’s to Patient Financial Advocates (in accordance with department policy).
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

EDUCATION: High School graduation, or equivalent.

EXPERIENCE: Proficiency in data entry. Knowledge of medical terminology and/or experience in a medical office setting preferred. Excellent organizational and customer service skills required.

Physical Requirements: Must be able to sit 1-3 hrs., stand 3-7 hrs., squat 1-3 hours, and lift 10-35 lbs with good body mechanics. Moderate bending required. Must be able to use both hands and wrists with frequent fine motor movement and repetition. Near vision must be accurate at 20/20, far vision 20/40, with minimal color discrimination. Must hear whisper at eight feet.

SUPERVISORY RESPONSIBILITY: None

Pay Range

$18.13-$29.90

Location

Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840

Work Type

Monday, Tuesday 12:30-5:30pm Wednesday 6:30am-5pm

Work Shift

Day

Daily Hours

8 and 12 hours

Driving Required

Yes

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.