Portal Enrollment Specialist

SUMMARY

The Portal Enrollment Specialist will be available to work with patients on a one-on-one basis to provide information regarding My Chart patient Portal. The Portal Enrollment Specialist will explain the options available to the patient and directly assist the application/enrollment process through the portal. The Portal Enrollment Specialist will work to ensure all individuals have access to our secure web-based healthcare application that enables patients to communicate with their healthcare providers and connects them directly to the patient’s Electronic Health Record.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

The Portal Enrollment Specialist must demonstrate regard for the rights of all patients and provide respectful, considerate care, focused on the patient’s individual health educational needs. The Portal Enrollment Specialist will provide a safe and confidential environment for patients, families, and personnel.

Responsibilities include:

• Responsible for logistics in enrollment of patient portal
• Provides technical assistance to patients with login or other issues and coordinates follow-up
• Acts as liaison between patients and patient portal on every level of use
• Develop, train, and implement workflows, processes, and policies regarding patient portal
• Responsible for responding and appropriately forwarding patient messages to the correct department or party
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Brown University Health guidelines and policies for protecting patients’ demographic, clinical, and financial information
• Responsible for the ability to relate cooperatively and constructively with patients, co-workers, administration, physicians, and providers
• Responsible for working failed fax work queue as assigned
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

EDUCATION: High school diploma required, with some combination of college coursework or equivalent work experience.

EXPERIENCE: Experience with PC software applications - Epic, Word, Excel. Demonstrated interpersonal skills.

SUPERVISORY RESPONSIBILITY: None.

PAY RANGE

$18.00 - $27.13

LOCATION

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

WORK TYPE

8:00 AM - 4:30 PM

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.