Room Service Host

SUMMARY

Under the general supervision of the Patient Services Director and management team, the Room Service Host is responsible for communicating effectively, timely, and courteously with patients, family members, and staff members when distributing menus to all new admissions, obtaining meal choices, and delivering/collecting patient trays, snacks, and tube feeding products. Responsible for communicating with nursing staff related to patients’ diet and meal delivery. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

Responsible for communicating effectively, timely, and courteously with patients, nursing, and family members when obtaining meal choices to enter into the CBORD computerized Room Service tablet system. Responsibilities include:

• Verifying patient satisfaction
• Identifying meal service problems
• Assisting patients on missed meal report for menu selections each meal
• Communicating with the dietitian or dietetic technician when patient food/beverage/supplement intake is poor
• Communicating patient’s special requests for food not allowed on their diets or diet education
• Accurately entering and updating all meal selections/orders/preferences/special requests for food in CBORD system
• Maintaining the most current information regarding patient diet orders by properly using CBORD Room Service tablet system
• Taking orders or entering into CBORD On Demand if the patient is unable to select a meal verbally
• Maintaining a clean and sanitary work environment
• Performing cleaning and waste disposal and equipment operation duties in accordance with departmental policies and/or procedures
• Monitoring, rotating, and filling floor stock according to pars
• Checking refrigerators and dry storage area in pantries for cleanliness and out-of-date products, discarding as needed
• Identifying safety hazards in the department and reacting to eliminate hazards quickly
• Delivering all patient nourishments, snacks, and tube feeding products
• Working well in a team environment
• Performing other duties as assigned
• May be required to perform duties of the Room Service Call Representative as needed

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: Ability to read and communicate in the English language. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and the ability to compute percentages. High School graduate or equivalent preferred. Strong interpersonal communication and customer service skills. Strong basic computer skills.

EXPERIENCE: At least one year of previous food service or customer service experience is required. CBORD experience preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Mostly standing/walking, with other movement such as repetitive motions, reaching, pulling, and pushing may be required. Speech, sight, and hearing to effectively communicate by varied means including, but not limited to, telephone, in person, and fax. Physical ability to lift up to 35 lbs. Exposure to patient environment.

PAY RANGE

$20.04-$20.90

LOCATION

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

WORK TYPE

4pm to 8pm Every Tuesday, Thursday, and weekend with rotating holidays

WORK SHIFT

Day

DRIVING REQUIRED

No

UNION

International Brotherhood Teamsters

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.