Practice Mgr

SUMMARY: The Practice Manager is responsible for overseeing the daily operational efficiency, service quality, and financial performance for ambulatory rehabilitation and PM& R within Brown University Health Reporting to the Vice President and collaborating with designated physician leadership, the Practice Manager ensures that patient care and business operations meet the highest professional standards. Key responsibilities include managing administrative, financial, and operational functions of the practice. The Practice Manager works closely with clinicians (physicians and mid-level providers) to provide the support needed to achieve practice goals and supervises non-clinical support staff to maintain seamless practice operations. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES: Clinical and Operational Excellence ul type=disc li class=MsoNormalIdentify and recommend operational changes to leadership to improve workflows, support providers, and drive program growth; implement approved changes to allow for continual elevation of patient outcomes, quality, and efficiency. li class=MsoNormalEnsures alignment with the organization’s mission and the practice’s goals through strategic oversight and continuous improvement efforts. li class=MsoNormalEnsures all practice interactions meet or exceed patient and family expectations, building strong relationships within the practice and the broader Brown University Health network. li class=MsoNormalSupports provider collaboration with referring providers to ensure continuity of patient care. li class=MsoNormalModels exemplary customer service behaviors, fostering a patient-centered culture. Performance and Metrics Management ul type=disc li class=MsoNormalManages operational aspects that impact key ambulatory and quality metrics. li class=MsoNormalPrepares regular, data-driven reports that track essential metrics, such as no-show rates, less than 24-hour cancellations, call response times, patient wait times, NRC patient satisfaction scores, fast pass metrics, backfilling productivity, registration and referral management li class=MsoNormalDevelops targeted improvement initiatives based on data analysis, ensuring timely and effective interventions that address any identified gaps in patient care and quality. li class=MsoNormalDevelops provider templates and schedules, ensuring utilization targets are being met. li class=MsoNormalOversees key practice activities, including scheduling, billing, insurance documentation, referrals, authorizations, workques, and open encounter reconciliation ensuring accuracy, completion of work, and compliance. li class=MsoNormalMaintains open lines of communication with colleagues responsible for credentialing and billing. Collaboration and Best Practice Sharing ul type=disc li class=MsoNormalCollaborates with physician leadership to create an environment that supports excellence in patient care, efficiency, and financial performance. li class=MsoNormalParticipates in monthly divisional leadership meetings. li class=MsoNormalConducts monthly meetings with support staff at each clinic to review performance, address concerns, provide support, and review system updates. Additionally, organizes quarterly group meetings to share productivity metrics, organizational progress, and collaborate on continuous improvement strategies. li class=MsoNormalActive participant in practice-related meetings. Prepares materials, including agendas and minutes, for those meetings as requested. li class=MsoNormalCollaborates with practice leadership to develop and refine practice policies and procedures, ensuring adherence among all staff members. li class=MsoNormalActively engages with peer Practice Managers across Brown University Health to share insights, learnings, and best practices to enhance overall operational success. li class=MsoNormalParticipates in leadership management, quality improvement, and customer service initiatives to support and carry out organizational goals. Share updates with respective team members. Operational Leadership and Staff Development ul type=disc li class=MsoNormalSupervision of support staff, including medical assistants, office manager, referral specialists, billing specialist, outpatient service representatives, administrative coordinator, clerical lead, andpatient service representatives. li class=MsoNormalEnsures patient access to care by overseeing the management of patient phone calls, appointment scheduling, and registration processes. li class=MsoNormalOversees staff's daily activities and productivity by assigning tasks, setting deadlines for assignments, and tracking progress to ensure timely completion. li class=MsoNormalClearly articulates performance expectations and serves as a role model for professionalism, customer service, respectful team member interactions, and effective communication. li class=MsoNormalProvides consistent scheduling and coverage, managing planned and unplanned absences to ensure seamless operations. li class=MsoNormalManages staff recruitment, onboarding, and training, communicating expectations around practice responsibilities and customer service standards. li class=MsoNormalConducts staff performance evaluations and initiates corrective actions when necessary, working closely with Human Resources and IBT union representative. li class=MsoNormalMaintains personnel files, for all direct reports. li class=MsoNormalSupports the ongoing development and training of staff to foster professional growth and job satisfaction. li class=MsoNormalEnsures that all practice staff are proficient in core technology and software and comply with organizational standards and protocols. Finance/Budgetary ul type=disc li class=MsoNormalParticipates in budget meetings position: relative; top: -0.5pt; border-width: 1pt; border-style: none; border-color: windowtext; padding: 0into assess productivity, monthly revenue targets, and operational goals. li class=MsoNormalMonitors and evaluates practice expenses, making recommendations based on anticipated needs. li class=MsoNormalOversees end-to-end payroll administration, including timekeeping, processing prior pay adjustments, ensuring compliance, and maintaining accurate records for timely and precise payroll delivery. li class=MsoNormalMonitors denials on a monthly basis using Power BI and leading the billing specialists to identify trends in CPT codes. This includes analyzing denial patterns, identifying root causes, and implementing actions to improve financial performance. li class=MsoNormalEnsure accurate coding, address inefficiencies, and work to overturn denials, ultimately improving the financial state of the practice. Facilities and Inventory Management ul type=disc li class=MsoNormalOversees and coordinates maintenance and repairs of equipment and maintains inventory to meet practice needs, including ordering and storing supplies. Regulatory Compliance and Safety ul type=disc li class=MsoNormalEvaluates emergencies to determine emergency measures necessary, keeps Directors and CMs notified, and completes incident reports via Safety Net. li class=MsoNormalEnsures occupational health and safety compliance, including environmental and safety protocols within the practice. li class=MsoNormalEnsures all standard Corporate Compliance requirements are met. li class=MsoNormalAddresses all regulatory compliance concerns with the appropriate stakeholders and implements suggested actions to ensure adherence. Performs other duties as assigned. MINIMUM QUALIFICATIONS: EDUCATION: p class=MsoListParagraph style=margin-top:0in;margin-right:0in;margin-bottom: 11.25pt;margin-left:0in;mso-add-space:auto;text-align:justify;line-height:normal; vertical-align:bottom font-size:10.0pt;font-family:"Times New Roman",serif; mso-fareast-font-family:"Times New Roman";mso-font-kerning:0ptBachelor’s degree in management, business administration or health care administration, or the equivalent. EXPERIENCE:;mso-bidi-font-size:10.0pt p class=MsoListParagraph style=margin-top:0in;margin-right:0in;margin-bottom: 11.25pt;margin-left:0in;mso-add-space:auto;text-align:justify;line-height:normal; vertical-align:bottom font-size:10.0pt;font-family:"Times New Roman",serif; mso-fareast-font-family:"Times New Roman";mso-font-kerning:0ptAt least three years ofrelated experience in the management or administration of a physician practice or hospital outpatient department. Ambulatory leadership experience in an academic medical center setting is preferred. SUPERVISORY RESPONSIBILITY:;mso-bidi-font-size:10.0pt p class=MsoListParagraph style=margin-top:0in;margin-right:0in;margin-bottom: 11.25pt;margin-left:0in;mso-add-space:auto;text-align:justify;line-height:normal; vertical-align:bottom font-size:10.0pt;font-family:"Times New Roman",serif; mso-fareast-font-family:"Times New Roman";mso-font-kerning:0ptSupervisory responsibility for up to 50 FTE’s

Pay Range:

$69,732.94-$115,039.29

EEO Statement:

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location:

GHI-Pawtucket-101 Bacon Street - 101 Bacon St. Pawtucket, Rhode Island 02860

Work Type:

8:30 - 5

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No